New York, NY · Enterprise Salesforce expertise+1 (347) 254 7642

Account Engagement (Pardot)

Turn interest
into a better
sales conversation.

Pardot implementation built around your B2B customer journey.

Connect Account Engagement, your Salesforce data and your teams—from lead capture and nurturing to a clear sales handoff.

✓ Dedicated specialists✓ Scope built around your needs
A connected B2B journeyIllustrative approach
PROSPECT CONTEXTInterest, with a next step.
  1. Capture interestForms & campaign activity
  2. Nurture with contextRelevant content & automation
  3. Agree the handoffContext for Salesforce users
SalesforceMarketing context.
Informed sales follow-up.

Account Engagement (Pardot) + Salesforce

Salesforce expertise across our teamOur certifications & awards
Trusted by our customers
Afreximbank
Infineon
NEC
University of South Florida
Tourism London
Microspace
Cheng & Tsui
Ohio Foundation
South African Federation for Mental Health
Nawkaw

What changes with the right approach

Keep the context.
Improve the handoff.

Marketing and sales,
working from a shared understanding.

When teams work separately

Interest is captured.
Context gets lost.

Form submissions
Campaign engagement
Sales follow-up
A connected B2B process

Relevant nurture.
An informed next step.

  1. 01
    Capture

    Collect the information your teams need.

  2. 02
    Nurture

    Guide prospects with relevant communication.

  3. 03
    Connect

    Share context and route follow-up to sales.

Illustrative process · Your requirements define the final approach.
Consistent lead informationA planned nurture journeyClear marketing-to-sales ownership

Your next step

Start with your lead journey.
Connect the next step.

Bring your current capture, nurture and handoff process. We’ll shape the right Account Engagement setup.

Plan your Pardot implementation A focused conversation about your requirements.
Your conversation brief

Three things we’ll work through.

  1. 01

    Your B2B audience

    Customer context and buying journey.

    AudienceInterestIntent
  2. 02

    Your sales alignment

    Definitions, owners and follow-up expectations.

    CriteriaOwnersHandoff
  3. 03

    Your platform setup

    Account Engagement, Salesforce and campaign needs.

    SetupSyncNurture

How we help

Pardot expertise.
Across the full journey.

Choose the expertise that fits
your next priority.

Planning & strategy

Align campaign goals, audiences and sales expectations.

Assessment & audits

Review your current Account Engagement setup and data.

Setup & launch

Configure the agreed campaign assets and automation.

Salesforce integration

Align records, sync behavior and marketing-sales context.

Training & adoption

Help teams use and maintain the platform confidently.

Managed services

Support operations, technical issues and improvements.

Conceptual stepped path guiding one sphere toward an open doorway, illustrating nurture and handoff
Conceptual imagery

A journey with a next step

Nurture with purpose.
Hand over with context.

Agree what matters to marketing and sales, then build the automation and data flow around that shared definition.

Relevant nurtureShared criteriaSales context

How we work

From first discovery
to an aligned launch.

Agreed responsibilities.
Visible progress.

  1. 01

    Discover

    Map requirements and the current lead lifecycle.

  2. 02

    Design

    Agree campaign assets, rules and handoff criteria.

  3. 03

    Connect

    Configure Account Engagement and Salesforce sync.

  4. 04

    Enable

    Test journeys, train users and support adoption.

Marketing + sales alignment

Define the handoff together.

Give both teams clarity about what happens when a prospect is ready for follow-up.

Lead criteriaRecord ownershipSales contextFollow-up process
Conceptual team discussion of connected digital journey wireframes
Conceptual illustration

Industries we serve

Built around
your world.

Your priorities, your people,
your operating environment.

Architectural composition of financial services, manufacturing, healthcare and a university campus
Enterprise environments · Conceptual illustration

Financial Services

Account context. Connected service.

Manufacturing

Orders aligned with operations.

Healthcare & Life Sciences

Governed patient and provider context.

Higher Education

Connected student journeys.

Expertise you can see

Our Certifications & Awards

Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorSalesforce Certified Platform App BuilderSalesforce Certified Platform Developer ISalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud ConsultantSalesforce Certified Field Service ConsultantSalesforce Certified Experience Cloud ConsultantSalesforce Certified CPQ SpecialistSalesforce Certified Pardot SpecialistSalesforce Certified OmniStudio DeveloperSalesforce Certified Agentforce Specialist
Historical Zivoke Clutch and UpCity award artwork
Clutch & UpCity recognition

Independent perspectives.
Long-standing partnerships.

Read current Clutch reviews Historical award artwork; current review scores may differ.

Why Zivoke

B2B marketing expertise.
Salesforce context.

  • Business context before recommendations
  • Clear scope and working responsibilities
  • Support across the Salesforce lifecycle
Explore Salesforce case studies ↗
Cheng & Tsui
“The training they offered was excellent and customized to our needs.”
Judy CampbellHead of Sales & Marketing, Cheng & TsuiFrom Zivoke’s Salesforce client feedback

Common questions

Before we begin.

Talk through your requirements ↗
Is Pardot now called Account Engagement?

Yes. Pardot is the established name for Salesforce Marketing Cloud Account Engagement, its B2B marketing automation platform. We retain both terms to make the service clear.

What does Pardot implementation include?

Planning, setup, campaign assets, automation, Salesforce integration, testing and training can be included. The scope reflects your lead journey and operational requirements.

Can you audit our current Pardot environment?

Yes. We can review configuration, data, campaign operations, automation and Salesforce sync, then prioritize the changes that matter to your teams.

How do you connect Pardot and Salesforce?

We review record ownership, field mappings, sync behavior and handoff requirements. The integration is tested against the agreed marketing and sales process.

Can you help with lead nurturing and handoff criteria?

Yes. We work with marketing and sales to agree the intended journey, relevant signals and follow-up responsibilities before configuring automation.

How long does an implementation take?

Timing depends on your existing setup, data readiness, campaigns, integrations and training needs. We agree milestones after discovery; under-three-day onboarding is separate from delivery.

Do you offer Pardot training and ongoing support?

Yes. Training and managed services can cover platform operation, technical support, campaign maintenance and improvements under an agreed scope.

Let’s talk about what’s next

Make your next
B2B marketing initiative count.

Bring your requirements and priorities.
We’ll help you define the next step.