01
Raise the request
An issue, an admin task or a new requirement.
✓ Request receivedSalesforce Managed Support Services
Keep Salesforce
moving.
Keep business moving.
Salesforce managed services for your everyday and what’s next.
A dedicated team for administration, support and continuous improvement—with clear ownership and service levels agreed around your operations.
✓ Dedicated certified experts✓ No fixed-term commitment
User requestsOrg healthEnhancements
One accountable teamPrioritize · Resolve · ImproveTriageDeliveryReview
Clear priorities.
Shared accountability.
Shared accountability.
What changes with the right partner
From a request
to a clear resolution.
Your team knows where to turn.
Every request has a next step.
02
Give it an owner
Agree priority, responsibility and the next update.
✓ Owner assigned03
Verify the outcome
Test the change, confirm the result and document it.
✓ Change confirmedClear accountability
Know who owns the next action.
Work that stays visible
Track priorities and progress together.
Room to improve
Balance daily support with your backlog.
Your next step
Start with your org.
Leave with a support plan.
Bring your current challenges and support expectations. We’ll align the scope, coverage and next steps.
Discuss your support needs A focused conversation about your requirements.Your conversation brief
Three things we’ll work through.
- 01
Your Salesforce environment
Clouds, users and connected systems.
OrgTeamsSystems - 02
Your support priorities
Incidents, administration and enhancements.
ResolveMaintainImprove - 03
Your working agreement
Coverage, service levels and ownership.
ScopeSLAsOwners
Salesforce Managed Support capabilities
The support behind
your daily operations.
Bring the work to one team.
Agree what belongs in your scope.
Administration & user support
User access, configuration and guidance for your teams.
Development & bug fixes
Apex, Lightning Web Components and configuration changes.
Data & reporting
Data quality, migration support and useful dashboards.
Integration support
Monitor connections, troubleshoot sync issues and plan API updates.
Performance & optimization
Review system speed, automation and recurring friction.
Training & enhancements
Help teams use Salesforce and evolve it as needs change.
Continuity by design
Resolve today.
Improve tomorrow.
Use recurring issues and changing business needs to shape the next improvement—not just the next ticket.
SupportLearnImprove
How we work
A clear start.
A steady working rhythm.
Shared expectations.
A clear next step at every stage.
- 01 / DISCOVER
Discover.
Review your org, access and existing backlog.
- 02 / ALIGN
Align.
Agree scope, priorities, coverage and service levels.
- 03 / DELIVER
Deliver.
Assign work, test changes and communicate progress.
- 04 / IMPROVE
Improve.
Review recurring issues and plan the next enhancements.
Built around your needs
Support that fits
the way you work.
Scope and pricing follow
the work your business needs.
Hourly support
For defined tasks and specialist assistance.
Agree effort and availability.Ticket-based support
For an agreed queue of requests and incidents.
Set priorities and escalation paths.Monthly support
For ongoing administration and an improvement backlog.
Plan capacity and review it together.Industries we serve
Built around
your world.
Your priorities, your people,
your operating environment.
Financial Services
Account context. Connected service.
Manufacturing
Orders aligned with operations.
Healthcare & Life Sciences
Governed patient and provider context.
Higher Education
Connected student journeys.
Expertise you can see
Our Certifications & Awards
Clutch & UpCity recognition
Independent perspectives.
Long-standing partnerships.
Why Zivoke
Your team’s
Salesforce team.
- Certified specialists across your org
- Clear scope and communication
- Continuity beyond the immediate task
“They communicated the costs and scope accurately and we felt 100% satisfied.”
What is included in Salesforce managed support?
Your agreed scope can include administration, user support, bug fixes, data quality, reporting, integrations, training and enhancements. We define responsibilities and capacity before work begins.
Are we locked into a fixed-term contract?
There is no fixed-term managed support commitment. You can end the engagement under the agreed notice and exit terms, including handover responsibilities.
How quickly can we get started?
Onboarding and kickoff can begin in under 3 days, with scope and access aligned. This is onboarding timing; resolution and delivery dates depend on the work involved.
What response times can we expect?
We agree service levels for ownership, response and resolution targets by issue priority. Coverage, escalation contacts and dependencies are documented in the support agreement. A response target is not a guarantee of resolution within the same period.
Can you support custom development and integrations?
Yes. Scope can include Apex, Lightning Web Components, Salesforce automation and third-party connections. We review the existing implementation and access requirements before taking ownership.
Can we choose hourly, ticket-based or monthly support?
Yes. We can discuss hourly assistance, a ticket-based engagement or ongoing monthly support. The right arrangement depends on your volume, priorities and coverage needs; pricing follows the agreed scope.
Will you work with our internal Salesforce team?
Yes. We agree how responsibilities are shared with your administrators, developers and business owners, including approvals, release coordination and documentation.
Let’s talk about what’s next
Give your team
a dependable next step.
Tell us what your Salesforce needs.
Let’s shape the right support.